La capacidad de la gestión estatal en el control de los servicios de telecomunicaciones y la defensa de los derechos de los usuariosel modelo brasileño

Abstract

The new study on the regulation of telecommunications services can be understood as synonymous with the analysis of the state's capacity to control the activities of the companies providing services of general interest through the regulatory agencies. This state management capacity has been developed over the last fifteen years, since the beginning of the privatization process, which allowed the opening of telecommunications markets to competition from private companies. The liberalization of telecommunications services in Brazil, as in the world, meant a big change in access networks and technologies for new generation as a result of the entry of new investments in infrastructure and services that have become indispensable for the improvement of consumption and universalization of benefits, primarily to facilitate the new Internet services and mobile telephony. The need to prepare a regulatory framework in Brazil for the new market brought serious impacts to the state with the need to create a new administrative body which was responsible for breaking with the previous structure of public services. Thus, the formation of the national telecommunications agency arose from the need to develop new means of intervention on the market to ensure the development of a set of rules that should be subject to private companies in the defense of consumer rights in Brazil. From the comparative analysis of the European regulatory framework can reflect on the grounds on which the service is structured Brazilian telecommunications and the impact of these changes in the improvement of management capacity on government regulation and protection of social interests. This work explains the consequences of social and economic impact of the transformation of telecommunications services with the privatization of public enterprises and the projection of the future of the industry because of the great challenges that the Brazilian government continues without reaching, such as the need to deploy the real competition from new operators and improved regulation to benefit consumers with better quality, lower prices and higher speeds in benefits.