La espiral de la credibilidad en los modelos de calidad de las administraciones públicas locales

  1. Gutiérrez Rodríguez, Pablo
  2. Vázquez Burguete, J. L.
  3. Placer Galán, José Luis
Journal:
Pecunia: revista de la Facultad de Ciencias Económicas y Empresariales
  1. Placer Galán, José Luis (coord.)

ISSN: 1699-9495

Year of publication: 2010

Issue Title: Studia mercatoria legionensia: Miscelánea de Marketing

Issue: 1

Pages: 25-43

Type: Article

DOI: 10.18002/PEC.V0I2010.762 DIALNET GOOGLE SCHOLAR lock_openDialnet editor

More publications in: Pecunia: revista de la Facultad de Ciencias Económicas y Empresariales

Abstract

Nowadays public administrations are involved in a constant process in terms of modernization of theirs structures and updating, the concept of quality is the mainly nstrument for looking for progress in services and competitiveness. Within the public sector framework, it's necessary to know factors that determine perceived service quality in local governments by citizens and relationship between quality and satisfaction. As a result of this correspondence, credibility is going to be the element for measuring results from different public poli-tics applied and like an accelerator for improving quality process in public organizations.

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