Variables relacionades amb la reducció de la satisfacció dels usuaris d’emergències

  1. David Pina
  2. Pagán Peñalver, Antonio
  3. Puente López, Esteban
  4. Llor Zaragoza, Paloma
  5. Luna Maldonado, Aurelio
Aldizkaria:
Anuario de psicología

ISSN: 0066-5126

Argitalpen urtea: 2021

Alea: 51

Zenbakia: 3

Orrialdeak: 138-146

Mota: Artikulua

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Beste argitalpen batzuk: Anuario de psicología

Laburpena

The information received by patients about the severity of their condition, the type of tests to be performed, or the average waiting time in the service are factors that influence their degree of satisfaction and, therefore, their possible anger and/or aggressiveness. Users' discomfort can sometimes lead to violence towards health workers, and this, in turn, can lead to the commonly associated physical and psychological consequences. Our main objective is to explore the relationship between the waiting time, patients' perceived satisfaction with the service, as well as the other variables under study. We used a cross-sectional design was used to evaluate 320 hospital patients in the Region of Murcia (Spain). Our indicate that receiving information about their process, waiting time until the doctor's consultation, the degree of satisfaction with the professional, and the resolution of the doubts are predictors of the degree of overall patient satisfaction with the clinical experience.

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