Operations in banking: The service quality and effects on satisfaction and loyalty
- Miguel-Dávila, J.Á.
- Cabeza-García, L.
- Valdunciel, L.
- Flórez, M.
ISSN: 0264-2069, 1743-9507
Year of publication: 2010
Volume: 30
Issue: 13
Pages: 2163-2182
Type: Article