Operations in banking: The service quality and effects on satisfaction and loyalty

  1. Miguel-Dávila, J.Á.
  2. Cabeza-García, L.
  3. Valdunciel, L.
  4. Flórez, M.
Revue:
Service Industries Journal

ISSN: 0264-2069,  1743-9507

Année de publication: 2010

Volumen: 30

Número: 13

Pages: 2163-2182

Type: Article

DOI: 10.1080/02642060903289936 GOOGLE SCHOLAR