Benefits from the standardisation of the complaint management system

  1. S.Phabmixay, C.
  2. Rodríguez-Escudero, A.I.
  3. Rodríguez-Pinto, J.
Aldizkaria:
Total Quality Management and Business Excellence

ISSN: 1478-3371,  1478-3363

Argitalpen urtea: 2021

Alea: 32

Zenbakia: 7-8

Orrialdeak: 737-757

Mota: Artikulua

DOI: 10.1080/14783363.2019.1633295 GOOGLE SCHOLAR lock_openUVADOC editor