Service quality control mechanisms in franchise networks

  1. Gómez, R.S.
  2. González, I.S.
  3. Suárez, L.V.
Journal:
Service Industries Journal

ISSN: 0264-2069,  1743-9507

Year of publication: 2011

Volume: 31

Issue: 5

Pages: 713-723

Type: Article

DOI: 10.1080/02642060902833338 GOOGLE SCHOLAR